Shipping & Returns

All orders above 50 EUR / 40 GBP / comes with free standard tracked delivery within Europe (3-7 business days)

UK Delivery Information

All orders above 50 €/£40 come with free standard tracked delivery within the UK.

Estimated delivery time: 3–7 business days.

You’ll receive a tracking link once your order is shipped.

All orders above 65 GBP / 75 EUR comes with free standard tracked delivery

Orders above 50 GBP est. 65 USD / 85 AUD / 79CAD / 75 EUR :

FREE -  Tracked Int Standard Shipping (5-10 business days)

€19.99 - Express Shipping (1-3 business days)

• Click Request return in the order details section of your customer account, or Contact us directly to initiate the return
• Once approved, you’ll receive return instructions.
  
  Please do not send back items without prior authorisation—they won’t be accepted.

We offer a 14-day return policy. You have 14 days from receiving your order to request a return.

To be eligible:

• Items must be unused, unopened, and in their original sealed packaging
• Must include hygiene seal (if applicable)
• A receipt or proof of purchase is required
• Customers are responsible for the cost of return shipping.

For USA orders:
QUACOSMETICS USA:LLC

QUACOSMETICS LLC 244 Madison Avenue #1084New York, NY 10016, USA

For EU/UK and Rest of the World orders:

QUACOSMETICS EUROPE:

QUACOSMETICSSp. Z o.o. 02-672 Warsaw, Domaniewska 37/2.43

Please return with the dispatch note or leave a note inside with the order number so we can allocate the return. Please do not add any other notes.

• Returns are processed within 3 working days of receiving your item
• Approved refunds are issued back to your original payment method (card or PayPal)
• Refunds typically take up to 10 business days to appear in your account
• If more than 15 business days have passed since approval, contact us.

Please inspect your order as soon as it arrives. If anything is wrong, contact us immediately so we can sort it out as quickly as possible.

Yes. The following items cannot be returned:

• Opened or used personal care/beauty products
• Gift cards

If you're unsure about a specific item, just reach out to us before returning.

Yes. The following items cannot be returned:

• Opened or used personal care/beauty products
• Gift cards

If you're unsure about a specific item, just reach out to us before returning.

No, we do not offer exchanges.

If you'd like a different product, simply return the item you have and place a new order once your return is approved.

Note: Prices may vary and are subject to change. We do not price match original or current prices.

Yes! Under the EU 14-day cooling-off period, you can cancel or return your order within 14 days for any reason.

To qualify:

• Item must be unused, in its original condition, and with original packaging
• Proof of purchase is required

Still need help? Contact us