Our serums are developed by biologists and industry professionals with over 35 years of combined expertise, giving us full confidence in their transformative effects on lashes and brows. That’s why we proudly offer a full refund if you’re not satisfied with the results.
We know that every person’s skin and hair responds differently. To ensure you can try Qualash® without hesitation, we introduced our 90-Day Money-Back Guarantee – beauty without the risk.
What is the Qualash® 90-Day Money-Back Guarantee?
It’s a policy that allows you to request a full refund if you don’t achieve visible results from our Eyelash or Eyebrow Serums after consistent use.
Are there any exceptions to the 90-Day Money-Back Guarantee?
To qualify for a refund, your claim must apply to one product from your first order on qualash.com, placed within the last 4 months.
How do I claim the Qualash® 90-Day Money-Back Guarantee?
1. Take a clear, time-stamped, make-up-free photo of your lashes or brows before starting to use the product.
2. Document your progress weekly by taking time-stamped, make-up-free photos of your lashes or brows throughout the 12-week routine.
3. Take a final photo at the end of Week 12 to clearly show the outcome of consistent use.
4. Send your proof of purchase along with all photos to our Customer Experience
4. We will review your request within 7 working days and get back to you with the outcome.
What products are eligible for the money back guarantee?
QUALASH Advanced Eyelash Serum
QUABROW Advanced Eyebrow Serum
Why do I need to provide before & after photos?
We rely on clear, time-stamped images to evaluate how well our serum works and to ensure a fair and transparent guarantee process.
Why wait 12 weeks before submitting a claim?
Lash and brow growth takes time — full results often appear after 12 weeks due to the natural hair growth cycle. Our advanced formulas with QUA-X Complex™ work through all three growth phases, extending the retention phase for visibly fuller, longer, and healthier lashes or brows.
After 12 weeks of Qualash® Eyelash Serum use:
✔ 85% reported longer lashes
✔ 80% noticed fuller volume
✔ 88% experienced healthier-looking lashes
After 12 weeks of Qualash® Eyebrow Serum use:
✔ 84% saw thicker, denser brows
✔ 86% reported visibly stronger hairs
✔ 85% observed healthier brow growth
Can I switch between serums during the 12-week period?
No. For your claim to be eligible, you must use one product consistently for 12 weeks without switching between formulations.
Can I apply for the Money-Back Guarantee if I’ve used the product after 12 weeks?
Our 90-Day Money-Back Guarantee applies only to your first purchase, and the claim must be made within 4 months of your order date from qualash.com.
What if the product isn’t suitable for my skin? Is it still covered by the 90-Day Money-Back Guarantee?
If you experience any irritation or feel that the product isn’t right for your skin, please reach out to our Customer Experience Team at hello@qualash.com — we’re here to help and will assess each case individually.
What’s the best way to take Before & After photos?
You can use any camera or smartphone — just make sure your lashes or brows are makeup-free, clearly visible, and well-lit. The images should reflect your results from consistent use of the product.
How long does it take to receive my refund?
Once your claim is reviewed and approved, please allow up to 7 business days for the refund to appear in your account. We’ll keep you updated every step of the way.
Which products qualify for the 90-Day Money-Back Guarantee?
QUALASH® Advanced Eyelash Serum
QUABROW® Advanced Eyebrow Serum
QUALASH® + QUABROW® Ritual Set
Lash & Brow Duo Set
Can I claim the guarantee more than once?
The guarantee is valid only for your first purchase of a qualifying product and one-time per customer.
Do I need to return the product to get my refund?
Yes, to complete your 90-Day Money-Back Guarantee claim, you must return the used product along with your proof of purchase and required photos. The cost of return shipping is the responsibility of the customer.
Where can I find the full 90-Day Guarantee Policy?
You can find the complete terms and conditions of the Qualash® 90-Day Money-Back Guarantee on our website at www.qualash.com/pages/guarantee or by contacting us at hello@qualash.com.
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