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Shipping Policy
Shipping Origin
All orders placed on www.qualash.com are shipped from our European fulfillment center located in Görlitz, Germany.
Shipping from within the European Union allows us to ensure fast, reliable, and transparent delivery.
Shipping Partners
To guarantee the highest delivery standards, all orders are shipped exclusively with trusted premium carriers:
DHL, DPD, and InPost
The carrier is selected automatically based on the destination country and logistical optimization.
Shipping Destinations
We deliver to selected countries within the European Union, UK as well as to international destinations.
Shipping costs and delivery times depend on the destination country and the applicable shipping zone.
Shipping Costs within the European Union
Shipping within the European Union is divided into three zones, based on destination.
EU Zone 1
Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden
Free shipping is available for orders with a total value of €39.00 or more.
Orders with a value below €39.00 are shipped using our standard delivery service at a cost of €5.90.
Estimated delivery times: 2-4 days
EU Zone 2
Bulgaria, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Romania
Free shipping is available for orders with a total value of €49.00 or more.
Orders with a value below €49.00 are shipped using our standard delivery service at a cost of €7.90.
Estimated delivery times: 2-4 days
EU Zone 3 + UK
UK, Cyprus, Iceland, Liechtenstein, Malta, Norway,
Free shipping is available for orders with a total value of €59.00 or more.
Orders with a value below €59.00 are shipped using our standard delivery service at a cost of €10.90.
Estimated delivery times: 2-4 days
International Shipping (Outside the European Union)
We also ship to selected countries outside the European Union.
Free shipping is available for orders with a total value of €120.00 or more.
For orders below 120 € shipping is for €19.90.
The exact shipping cost is calculated automatically and shown during checkout.
Estimated delivery times: 4-9
Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Order Processing Time
Orders are typically processed within [insert processing time, e.g. 24–48 hours] on business days.
Orders placed on weekends or public holidays are processed on the next business day.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to follow your delivery at every stage.
Important Information
Free shipping thresholds apply per order and per destination.
Standard shipping rates apply only to orders below the free shipping threshold.
All shipping costs are clearly displayed during checkout before payment is completed.
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs procedures, or public holidays.
Contact
If you have any questions regarding shipping, delivery times, or carriers, please contact us at: office@qualash.com