Refund Policy

Return and Refund Policy

At QUALASH, we want every customer to shop with confidence. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, and our 90-Day Money-Back Guarantee work.

Quick Overview

14-Day Right to Cancel

All customers have 14 days after receiving their order to cancel or request a return of eligible products, without giving a reason.

This applies to products that are unused, unopened, sealed where applicable, and in their original packaging.

For hygiene and safety reasons, opened, used, unsealed, or partly used cosmetic products cannot be returned, unless they are faulty, damaged, or incorrectly supplied.

30-Day Extended Returns for Registered Customers

Customers who have created a customer account with QUALASH may be eligible for our extended 30-day standard return period.

This extended 30-day return period applies only to registered customers who placed their order while logged into their customer account or whose order can be clearly linked to their customer account.

Standard returns apply only to products that are unused, unopened, sealed where applicable, and in their original packaging.

90-Day Money-Back Guarantee

Selected QUALASH and QUABROW serum products may be covered by our additional 90-Day Money-Back Guarantee.

This guarantee gives you time to use the product consistently and evaluate your experience with confidence. Full details are available on our dedicated guarantee page: 90-Day Money-Back Guarantee

Standard Return Policy

All customers have 14 days after receiving their order to cancel or request a return of eligible products, without giving a reason.

For registered customers with an active customer account, we offer an extended 30-day standard return period. This means registered customers have 30 days after receiving their order to request a standard return, provided that the order was placed while logged into the customer account or can be clearly linked to that account.

To be eligible for a standard return, your item must be:

• unused;
• unopened;
• sealed where applicable;
• in its original packaging;
• in the same condition as received.

You will also need your receipt, order number, or other proof of purchase.

Cosmetic Products and Hygiene Seal

Unopened, unused, and sealed cosmetic products may be returned within the applicable return period.

For cosmetic products, the hygiene seal must remain intact where applicable.

For hygiene and safety reasons, we cannot accept standard returns of cosmetic products that have been opened, used, unsealed, partly used, or are no longer in their original condition, unless they are faulty, damaged, or incorrectly supplied.

How to Start a Return

To start a return, please contact us before sending your item back:

contact@qualash.com
Phone: +48 881 507 057

Once your return request is approved, please send the item back within 14 days.

Returns sent without prior approval may not be accepted.

Return Address

We operate two return warehouses. Please wait for your return authorization – we will confirm which address applies to your order.

Poland (returns from Poland and nearby EU markets):
Quacosmetics Sp. z o.o.
Return – [Customer Name / Order Number]
ul. Dąbrowskiego 44
59-930 Pieńsk
Poland

Germany (returns from other markets):
Quacosmetics Sp. z o.o.
Return – [Customer Name / Order Number]
Johannes-R-Becher-Strasse 29
02827 Görlitz
Germany

Always include your name and order number on the parcel so we can identify your return.

Return Shipping Costs

Unless the return is due to a faulty, damaged, or incorrectly supplied item, the customer is responsible for the cost of return shipping.

If the return is caused by our error, or if the item is faulty, damaged, or incorrectly supplied, we will cover the reasonable return shipping cost or provide a return shipping label where applicable.

Original shipping costs may not be refundable, except where required by applicable law or where the return is due to our error.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or if you receive the wrong product, please contact us immediately at:

contact@qualash.com

We will review the issue and do our best to make it right as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, opened, used, unsealed, or partly used cosmetic products cannot be returned under our standard return policy, unless they are faulty, damaged, or incorrectly supplied.

We also cannot accept returns of:

• gift cards;
• items marked as non-returnable, where permitted by applicable law.

Sale or promotional items may still be returned if they meet the standard return conditions and applicable consumer protection rules.

Exchanges

The fastest way to receive the product you want is to return the original item first.

Once your return is accepted, you can place a separate order for the new item.

14-Day Right to Cancel

You have 14 days after receiving your order to cancel or request a return of eligible products, without giving a reason.

This 14-day return period applies to all customers, regardless of the country to which the order is shipped, subject to the conditions set out in this Return and Refund Policy.

To be eligible for a return, the item must be unused, unopened, sealed where applicable, in its original packaging, and in the same condition as received.

For hygiene and safety reasons, sealed cosmetic products cannot be returned once they have been opened, used, unsealed, or partly used, unless they are faulty, damaged, or incorrectly supplied.

You may use the model withdrawal form attached as Appendix No. 1 to our Terms and Conditions, but this is not obligatory.

This policy does not affect your statutory consumer rights.

30-Day Extended Return Period for Registered Customers

In addition to the 14-day return period, QUALASH may offer an extended 30-day standard return period to registered customers.

This extended return period applies only if:

• the customer has created a customer account with QUALASH;
• the order was placed while logged into that customer account or can be clearly linked to it;
• the return request is submitted within 30 days after receiving the order;
• the returned product is unused, unopened, sealed where applicable, and in its original packaging.

The 30-day extended return period is an additional voluntary benefit offered by QUALASH to registered customers. It does not affect your statutory consumer rights.

90-Day Money-Back Guarantee

In addition to your statutory rights and our standard return policy, selected QUALASH and QUABROW serum products may be covered by our 90-Day Money-Back Guarantee.

This guarantee is designed to give customers enough time to use the product consistently and evaluate their experience with confidence.

The 90-Day Money-Back Guarantee is an additional voluntary guarantee. It is not a standard return right and applies only to eligible products where the guarantee is clearly displayed at the time of purchase.

Full conditions, eligibility rules, and claim instructions are available on our dedicated guarantee page: 90-Day Money-Back Guarantee

This guarantee does not affect your statutory consumer rights.

Refunds

We will notify you once we have received and inspected your return.

If your refund is approved, it will be processed automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at:

contact@qualash.com

Your Statutory Rights

Nothing in this Return and Refund Policy limits your statutory consumer rights.

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Seller Identity

All sales concluded via qualash.com are made by, and all returns and refunds are handled by:

Quacosmetics Sp. z o.o.
ul. Domaniewska 37/2.43
02-672 Warsaw
Poland
KRS: 0001136660
NIP (VAT/TIN): PL5214093556
Email: contact@qualash.com
Phone: +48 881 507 057

The warehouse addresses listed under “Return Address” above are used for the physical handling of returns and are not the registered office of the company.